Saturday, January 14, 2006

Meijer and the 21st century cart

sitting in my third grade class, I distinctly remember Miss Diggle's southern drawl detailing what life would be like when we lived on the moon. the filmstrip would tick off picture after picture of large half-bubbles with myriads of hamster-like tubes connecting each bubble. it would all mirror the buck rogers tv show (I secretly hoped minus the irritating Twiki robots). on the moon we could by-pass all food preparation and eat food pellets or at least the conveniently packed pureed stuff. at the time it looked so possible so do-able, I mean the microwave oven had just hit the market--everyone was afraid of the microwaves cooking their brains so they didn't sell very well--but we seemed to be on the right track!

fast forward 30 years: no bubbles, no tubes, no space-age jumpsuits, no Twikis (well that's ok), and no pellet food! each time I go through Meijer's candy, magazine, and balloon festooned cattle corral check-out lane, I wonder what in the world the NASA engineers are doing?! think about it, we still drive cars on four wheels, we still fly ariplanes to get anywhere, and we still have to go through the unbelievable rig-a-ma-roll of grocery shopping! put the groceries on the store shelf, pull the groceries off the shelf and put the groceries in the cart, pull them out of the cart onto the conveyer belt, put them back in the cart in noisy bags, pull them out of the cart and into your car, pull them out of the car and then into your home, pull them out of your noisy bags and onto your shelf. what does a 21st century gal hafta do for some space-age help here?

so what's my point? do I really want to eat pellet food--the easy answer is no. I see the intrinsic value of real food and food traditions. but there are so many other areas of the whole grocery shopping experience that we (when I say "we" I mean the creative, scientific, bill gates-type, collective we) can improve on...

it has happened to me countless of times, at first I thought I was losing my mind. I had walked four steps from my partially filled cart of milk, eggs, baby wipes, etc. to read the labels of some wasabi peas (MSG search), only to return and find my cart sporting a very large case of Michelob. nothing against Michelob, but you see I don't drink--well, I drink, I just don't drink things that have been fermented and cause me to lose the function of my brain. I have turned my back and turned around again to find that I had aged forty years and now needed the use of Depends, Polident, and an assortment of prescription meds.

the most surreal was when I was right next to my cart with my infant son strapped into the seat portion. to me, nothing stakes a cart claim like a live human. suddenly, a lady starts dumping in boxes and boxes of on-sale cake mixes into my cart. "um, this is my cart, I think you've made a mistake," I half-laugh. she looks at me, "no this is my cart and that's my baby," she replies. I'm suddenly thrown into panic mode, wondering if I've just sashayed into the mother of all Meijer crazies. somehow, despite my startled state, I manage to slowly (gotta move slow around these crazies) glide my hands onto the cart's handlebar ready to bulldoze her if necessary. I can feel the critical-mass effect rising in the aisle when out-of-the-blue I hear another baby cry. I look over her shoulder to see her baby and her cart at the other end of the aisle. oh yeah, we had a good nervous laugh out of that one, quickly bolted the aisle and ignored each other when we crossed in other aisles.

I could go on and on, citing confused elderly men at the check-out lane wondering why they would buy dog food and tampax when neither applied to their situation, or the woman chasing another woman calling out, "my cart! you've taken my cart!" or the mutterings of people "I just don't remember putting that in my cart."

why can't Meijer offer a hover cart with identity capabilities that blares a loud siren when an unauthorized person attempts to put items in or walk away with the wrong cart. one that follows the shopper around, gives recipe ideas, keeps a running scan with prices, and then infrareds the information to the check-out computer, and finally, gently slides the groceries into a car. is that too much to ask and/or expect from the Meijer R&D department (is there such a thing?)? the answer is probably "yes" since we are in the 21st century and their carts seem to look and act a lot like the last seven centuries.

so, all you problem solvers out there or even the NASA techno movers and shakers that have been taking a break on the whole moon colony thing--why not use your powers to do good? at the very least, someone please come up with a cart wheel that actually works!

Wednesday, January 04, 2006

Meijer and the foreign crazies

already the title to this entry doesn't seem "cricket" to me. I'm sure someone out there is screaming, "ugly american!" but really, I'm not. I've studied three languages in high school and college, I lived in Taiwan for a summer, I can say good day, good evening, hello, thank you, please, how much, need doctor and count to ten in about six maybe seven languages. no tooting my own horn here, just establishing that I vehemently shun ugly american-ness.

in fact, if anything, I am more apt to humor the foreign Meijer crazy than I am the native Meijer crazy. for example, if a native Meijer crazy came up to me with two different brands of enemas asking which one "is best to buy?" I would probably point to the pharmacist and his Meijer customer waiting line (seven customers deep) then promptly move on with my shopping. but with the foreign Meijer crazy, I furrow my brow, check the ingredients, do a cost value analysis, then nod my head and point at the winning product, all the while ignoring personal questions like, "you use this? this help you make bowel move?" when German-on-business-guy stunned me and the slack-jaw cashier with $423 worth of Pace picante salsa, Bayer aspirin, meatloaf, chili and taco seasoning packets, cream cheese frosting, various cake mixes and Hidden Valley Ranch dressing (cases upon cases of each), I helped him sort out the grapefruit sized wad of cash/euros when newbie cashier went into glazed over mode.

now, I'm not fooling myself into an altruistic dreamworld. I know that grocery shopping doesn't always bring out the good samaritan in me. when I've been in a hurry to flee the superstore and a foreign Meijer crazy crossed my path, I'll admit I have been a homely american but never the ugly one. so, a few weeks ago, my heretofore "pretty american" ambassadorship with the foreign Meijer crazies reached an end when the unknown-to-me-language speaking sisters pulled in front of me at the check-out lane.

true to my policy I didn't detail the items they were taking out of their overflowing cart. I just generally knew that I was screwed and would be waiting in line for a good long while. the sisters were busily organizing the items on the conveyer belt making a few piles along the belt. they were chatting non-stop to each other, pointing at items, rearranging piles. it was obvious to me that not only did they nearly buy out the store, but they were now trying to figure out who was going to pay for what. after about my third sigh and second in-my-head debate over buying the hershey bar calling my name (I had a hunger headache), I felt some nudging at my right elbow and then was brusquely pushed out of the way by crazy sisters' seventy-something, under 4 feet tall mom. astonishingly, she came bearing more gifts in the form of about 20 pounds of red meat under one arm and a boxed hibachi under the other.

now, I don't know if this has happened at your store, but at Meijer, the bag-boy has been replaced by a turntable of plastic bags that the cashier fills, and Meijer customer then puts in their own cart. why the union allowed that I will never know, the now defunct "bag-boys" end up hanging around the union shift boss generally making his/her life miserable with "what do I do now?" inquiries. anyway, crazy foreign sisters are so wrapped up in their discussion of divvying up the loot and who is going to pay for what that cashier has had to fill their cart and still has plastic bags piled up on the turntable. the cashier hands them their receipt, gesturing hopefully with her eyes for them to carry their bags away. no luck. sisters grab the receipt, walk away nearly tearing the receipt from each other's hands; they aren't discussing who is going to pay for what, now they are shouting!

did I mention they walked away without their at-capacity cart and without the mounds of plastic bags still on the turntable? now understand, timid-cashier can't start my groceries until the turntable is cleared, and if the fratricide occuring in a foreign tongue five paces away from us is any indication, that isn't going to happen anytime soon. I watch as receipt is passed from sister to sister, money is ripped from one hand only to be jerked back by another. cashier is gurgling, "uh. um. you need to--" only to be drowned out by what my foreign language experience has taught me to be highly inflammatory and/or negative comments.

after about three full minutes (don't laugh! three minutes of screaming and finger wagging is a lot to endure!) of being pretty american, my patience ran out and suddenly reared it's ugly american head. it occurred to me that in some cultures fighting fire with fire is the only way to be heard.

"hey!" I loudly call out over the screaching, "get your groceries!" both crazies briefly cease their insane behavior and like bratty, insolent teenagers they each pick through the grocery bags piled on the turntable, grabbing what appeared to be the two lightest bags, turn and walk away resuming the very loud yet incomprehensive argument. timid cashier now finds her claws and calls the women back, "you left these bags and your cart!" she shouts. this throws foreign-born Paris & Nicky Hilton into a hissy fit, causing them to stomp their feet and shout at their hobbit-esque elderly mother.

with mouth hanging open in disbelief, I watch mom-of-foreign-crazies slide four bags of groceries on one arm, two on the other arm with hibachi tucked under the lighter loaded arm. she then stiff-arms the cart, bent over at the waist, like one of the seven dwarves pushing a heavy laden load of rubies out of the mine.

it's safe to say my kids had no idea why mom started a passionate discussion about respecting your elders at dinner that night.